Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of pbg88.app and all services provided by pbg88, including cricket betting, live casino, slots, crash games, and any other gaming products accessible on this platform. By creating an account or using any part of the pbg88 platform, you confirm that you have read, understood, and agreed to these terms in full.

pbg88 is an online casino and sports betting platform designed for the Bangladesh market. All services are provided for entertainment purposes and carry inherent financial risk. Players are encouraged to wager responsibly and within their means.

If you do not agree to these Terms and Conditions, or if you are not eligible to use our services, you must immediately cease using the pbg88 platform. Continued access implies full and unconditional acceptance of all terms stated herein.

2. Eligibility and Age Restriction

To register and use pbg88 services, you must satisfy all of the following eligibility criteria without exception. pbg88 strictly enforces these requirements to comply with responsible gaming obligations.

• You must be at least 21 years of age. pbg88 does not permit any individual under 21 to register, deposit, or place wagers on this platform.
• You must be a natural person capable of entering into legally binding agreements under the laws applicable in your jurisdiction.
• You must not be accessing the platform from a jurisdiction where online gambling is explicitly prohibited by local laws.
• You must not be an employee, contractor, affiliate, or close family member of any employee of pbg88 or any associated gaming provider.

pbg88 reserves the right to request proof of age and identity verification documents at any time. Accounts that cannot be verified will be suspended until documentation is provided and reviewed.

3. Account Registration and Security

To access pbg88 services, players must create a personal account by providing accurate and complete registration information. Each player is permitted to hold one account only. Opening multiple accounts — whether under the same name, address, payment method, or device — is strictly prohibited.

Account Verification (KYC)

pbg88 applies a Know Your Customer (KYC) process to verify player identity before processing withdrawals or large transactions. Players may be required to submit the following documents:

• A valid government-issued photo ID (National ID card, passport, or driving licence).
• Proof of residential address, such as a utility bill or bank statement dated within the last three months.
• Proof of payment method ownership, confirming the bKash, Nagad, or bank account belongs to the registered player.
• A selfie with the ID document where required, to confirm physical possession of the document.

Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your pbg88 login credentials. Do not share your username, password, or security codes with any third party. pbg88 will never ask for your password via email, chat, or phone. If you suspect unauthorized access to your account, contact support at [email protected] immediately. pbg88 accepts no liability for losses arising from failure to protect account credentials.

4. Deposits and Withdrawals

pbg88 supports a range of payment methods suited to the Bangladesh market. All financial transactions are processed securely and are subject to the conditions outlined in this section.

Deposit Policy

Deposits are credited to your pbg88 account balance in real time or within a few minutes of successful payment confirmation. The following payment methods are currently accepted:

• Mobile financial services: bKash, Nagad, Rocket, and Upay.
• Bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other scheduled commercial banks.
• Visa and Mastercard debit/credit cards where supported.
• Minimum deposit amounts may apply and are subject to change at pbg88's discretion. Current minimums are displayed within the deposit section of your account.

Withdrawal Policy

Withdrawal requests are processed subject to successful KYC verification and any active wagering requirements attached to bonus funds. The following conditions apply to all withdrawals:

• Withdrawals must be made to a payment method registered in the same name as the pbg88 account holder.
• Processing times may vary between 1 and 5 business days depending on the payment provider and the outcome of any required verification checks.
• pbg88 reserves the right to hold or cancel a withdrawal if fraud, collusion, or suspicious activity is detected in connection with the account.

5. Bonuses and Promotions

pbg88 offers a range of bonuses and promotions to both new and returning players, including welcome bonuses, reload bonuses, free spins, and seasonal promotional events tied to tournaments such as the BPL, IPL, and ICC T20 World Cup. All bonuses are subject to specific terms and wagering requirements that are communicated at the time of the offer.

The following general conditions apply to all bonus offers unless a specific promotion states otherwise:

• Bonus funds carry a wagering requirement (rollover) that must be completed before any winnings can be withdrawn. The applicable rollover multiplier is stated on the individual promotion page.
• Bonuses are non-transferable and may not be exchanged for cash directly unless the stated wagering requirements have been fully met.
• pbg88 reserves the right to withdraw any bonus offer at any time without prior notice. Bonuses issued in error will be removed from the account.
• Players who abuse bonuses, including through the use of multiple accounts, will have their bonuses forfeited and their accounts suspended.

Bonus eligibility and availability may differ based on your location, account history, and the type of game played. pbg88 reserves the right to amend bonus structures at any time to reflect operational requirements.

6. Game Rules and Fair Play

All games available on pbg88 are governed by the rules set by the respective game providers, including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. By participating in any game, you acknowledge that you have reviewed the applicable game rules and accept that the outcome of all games is determined by certified Random Number Generator (RNG) technology or, in the case of live casino games, by real-time human dealers.

pbg88 upholds fair play standards and does not tolerate manipulation, cheating, or exploitation of game software vulnerabilities. The following behaviours will result in immediate account suspension and forfeiture of funds:

• Using automated betting software, bots, scripts, or any artificial intelligence tools to place wagers on behalf of a human player.
• Exploiting errors, malfunctions, or technical glitches in games to gain an undue financial advantage. Any winnings derived from exploiting a malfunction are void.
• Colluding with other players or with casino staff to influence game outcomes or exploit bonus structures for systematic profit.

7. Prohibited Activities

The following activities are strictly prohibited on the pbg88 platform. Engaging in any of the acts listed below may result in the immediate suspension or permanent termination of your account, forfeiture of all balances, and referral to law enforcement agencies where applicable:

• Money laundering or any attempt to use the pbg88 platform to conceal, convert, or transfer proceeds of criminal activity.
• Registering an account on behalf of another person, including minors, without explicit written authorisation.
• Providing false, inaccurate, or misleading registration information or misrepresenting your identity during the KYC process.
• Transmitting viruses, malware, or any other harmful code to pbg88 infrastructure, or attempting to gain unauthorised access to any pbg88 system.
• Engaging in aggressive, abusive, or threatening behaviour toward pbg88 staff, support agents, or other members of the platform community.

pbg88 actively monitors platform activity and co-operates fully with regulatory authorities and law enforcement agencies in relation to any suspected illegal activity conducted through or in connection with our services.

8. Privacy and Data Protection

The collection, processing, and storage of personal data provided by players during registration and continued platform use is governed by the pbg88 Privacy Policy. By agreeing to these Terms and Conditions, you also consent to pbg88's processing of your personal data as described in that document.

pbg88 employs SSL encryption and industry-standard security measures to protect your personal information against unauthorised access, disclosure, or misuse. We do not sell or share personal data with third parties for marketing purposes without your explicit consent.

9. Responsible Gaming

pbg88 is committed to promoting responsible gaming. We provide tools that enable players to manage their gambling activity, including deposit limits, session time reminders, and self-exclusion options. Players aged 21 and above may access these tools through their account settings or by contacting our support team. If you feel that gambling is adversely affecting your life or finances, we strongly encourage you to use our self-exclusion feature or seek assistance.

For more information on how pbg88 supports safe and responsible play, please review our dedicated Responsible Gaming page. pbg88 operates a strict 21+ only policy across all services, and underage gambling is treated as a serious violation of these Terms and Conditions.

10. Limitation of Liability

To the fullest extent permitted by applicable law, pbg88 shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of funds, loss of data, interruption of service, or any technical failure. The platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied.

pbg88 makes no guarantee of uninterrupted service availability. Scheduled maintenance, server upgrades, and unforeseen technical incidents may temporarily affect platform access. pbg88 will endeavour to provide advance notice of planned maintenance windows wherever reasonably practicable.

11. Amendments to These Terms

pbg88 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time and without prior notice. Amendments take effect immediately upon publication on pbg88.app. It is your responsibility to review these Terms periodically to remain informed of any changes.

Your continued use of the pbg88 platform following the publication of any amended Terms and Conditions constitutes your acceptance of those changes. If you do not accept the revised terms, you must cease using the platform and close your account.

12. Governing Law and Dispute Resolution

These Terms and Conditions are intended to be interpreted in a manner consistent with applicable laws. In the event of any dispute between a player and pbg88 arising from the use of platform services, both parties agree to first attempt resolution through pbg88's internal customer support process. Should informal resolution prove unsuccessful, the matter may be escalated through available legal channels. pbg88 does not make claims regarding specific regulatory licences and players are responsible for ensuring their personal compliance with the laws of their own jurisdiction before using this platform.

13. Contact and Support

If you have any questions regarding these Terms and Conditions, or if you wish to raise a concern about your account, a transaction, or a gaming experience on pbg88, please contact our customer support team. Our team is available 24 hours a day, 7 days a week, and will endeavour to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Contact us by email at [email protected]. Please include your registered account username and a brief description of your enquiry to help us assist you as efficiently as possible.