Privacy Policy

At pbg88, we take the privacy of our players seriously. This Privacy Policy explains in clear terms how we collect, store, use, and protect your personal information when you access or use the pbg88 platform, including our website, mobile experience, and all related services available to players in Bangladesh.

By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of pbg88 immediately. We are committed to processing your data in a lawful, transparent, and purpose-limited manner consistent with applicable data protection principles.

1. Information We Collect

pbg88 collects personal data through several means in order to provide a secure, compliant, and high-quality gaming experience. The categories of information we process are described below.

1.1 Information You Provide Directly

When you register, verify your account, or contact support, you may provide the following:

• Full name, date of birth, and national identification details
• Email address and mobile phone number
• Residential address (district, city, division — e.g. Dhaka, Chittagong, Sylhet)
• Financial information required to process deposits and withdrawals (e.g. bKash number, Nagad number, bank account details)
• Identity verification documents as required for KYC compliance

1.2 Information Collected Automatically

When you interact with the pbg88 platform, our systems automatically collect certain technical and behavioural data, including:

• IP address, device type, browser type, and operating system
• Session timestamps, pages visited, and navigation paths within the platform
• Game play history, betting patterns, and transaction records
• Cookies, pixel tags, and similar tracking technologies — see Section 6 for full details

2. How We Use Your Information

pbg88 processes your personal data for specific, legitimate purposes. We do not use your information beyond what is described here without first obtaining your explicit consent. Our primary purposes include:

• Account creation, verification, and ongoing account management
• Processing financial transactions including deposits via bKash, Nagad, Rocket, and Upay, as well as withdrawals and bonus payments
• Fraud prevention, anti-money-laundering (AML) checks, and identity verification for responsible gaming compliance
• Customer support, including responding to inquiries, resolving disputes, and delivering service notifications
• Personalising your experience on pbg88 — recommending games, promotions, and offers relevant to your activity
• Analytical research to improve our platform, game offerings, payment infrastructure, and overall user experience

3. Legal Basis for Processing

We process your personal data only when we have a lawful basis for doing so. The applicable legal grounds include:

• Contractual necessity — processing required to fulfil the terms of the player agreement between you and pbg88
• Legal obligation — data processed to comply with applicable financial regulations, AML requirements, and age verification mandates (21+ only)
• Legitimate interests — internal analytics, platform security, and fraud prevention activities that do not override your fundamental rights
• Consent — where you have explicitly opted in, for example to receive promotional communications or participate in optional loyalty programmes

4. Sharing and Disclosure of Data

pbg88 does not sell, rent, or trade your personal information to unaffiliated third parties. We may share data with specific categories of trusted recipients, strictly on a need-to-know basis and under appropriate data-processing agreements.

4.1 Payment and Financial Service Providers

To process your deposits and withdrawals, pbg88 shares the minimum necessary financial details with regulated payment processors including bKash, Nagad, Rocket, Upay, and relevant banking institutions such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These providers are contractually bound to protect your data and may only use it for the specific transaction purpose.

4.2 Technology and Security Partners

We may share technical data (such as IP addresses and device fingerprints) with cybersecurity and fraud-prevention service providers who help us maintain platform integrity, detect suspicious activity, and protect the accounts of all pbg88 players.

4.3 Legal and Regulatory Disclosure

If required by law or by an order of a competent authority, pbg88 may disclose personal data to government bodies, law enforcement agencies, or regulatory authorities. We will comply with any legally binding request while taking all reasonable steps to notify affected players where permitted.

5. Payment Data and Financial Privacy

Payment and financial data is among the most sensitive categories of personal information pbg88 handles. All payment details — whether related to bKash mobile banking transfers, Nagad digital wallet transactions, or conventional bank transfers — are encrypted in transit and at rest using SSL and AES-256 encryption standards.

pbg88 does not store complete payment credentials (such as full card numbers or mobile money PINs) on our servers. Transaction records are retained for compliance and audit purposes only, for the minimum period required under applicable financial regulations. You will always receive a transaction confirmation for every deposit or withdrawal made through the pbg88 platform.

6. Cookies and Tracking Technologies

pbg88 uses cookies and similar lightweight tracking technologies to deliver a personalised, consistent, and secure experience across your sessions. Below are the categories of cookies we use and their purposes.

6.1 Essential Cookies

These cookies are strictly necessary to operate the pbg88 platform. They manage your login session, maintain your shopping cart or game state, and prevent session hijacking. These cannot be disabled without breaking core site functionality.

6.2 Performance and Analytics Cookies

These cookies collect aggregated and anonymised data about how players navigate the pbg88 platform — which pages are most visited, how long sessions last, and what actions are taken before a deposit. This data helps us identify friction points and improve the overall experience. No personally identifiable information is captured by analytics cookies.

6.3 Preference Cookies

Preference cookies remember choices you have made on pbg88, such as your language setting (English or Bengali), display preferences, and recently played games. Disabling these cookies may cause some features to behave unexpectedly or require you to re-enter preferences on each visit.

7. Data Retention

pbg88 retains personal data only for as long as is necessary for the purpose for which it was collected or as required by law. For active accounts, we retain your profile data, transaction history, and gaming records for the duration of your account relationship with pbg88 and for a legally required period thereafter (typically 5 years for financial records as mandated by applicable anti-money-laundering regulations).

When an account is closed at your request, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is legally mandated. Marketing preferences and consent records are stored for as long as they are relevant and then purged in line with our data lifecycle policy.

8. Data Security

pbg88 employs a multi-layered security framework to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security measures include: SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data at rest; regular penetration testing and vulnerability assessments; strict internal access controls on a role-based, need-to-know basis; and continuous server monitoring with intrusion detection systems.

Despite our rigorous security programme, no method of electronic transmission or storage can be guaranteed to be 100% secure. If you suspect any unauthorised access to your pbg88 account, please contact our support team immediately. We will investigate any reported incidents promptly and notify affected users in line with our incident response procedures.

9. Your Rights Over Your Personal Data

As a pbg88 player, you have meaningful rights with respect to the personal data we hold about you. These rights are subject to applicable legal limitations and account obligations, but we are committed to honouring them promptly and without undue restriction. You have the right to:

• Access — obtain a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data ('right to be forgotten'), subject to legal retention obligations
• Restriction — ask us to restrict how we process your data in certain circumstances
• Portability — receive your data in a structured, machine-readable format for transfer to another provider
• Objection — object to processing based on legitimate interests or for direct marketing purposes

To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Data Rights Request'. We aim to respond to all verified requests within 30 days. In complex cases, we may extend this period by a further 30 days and will notify you accordingly.

10. Children's Privacy and Age Restrictions

pbg88 is strictly an adult gaming platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect, use, or retain personal information from any person under 21. If we discover that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated account. If you believe a minor may have accessed pbg88, please contact us at once so we can take appropriate action.

11. Third-Party Links and Embedded Content

The pbg88 platform may display branding or references to third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. pbg88 is not responsible for the privacy practices or content of any third-party provider or external service. We encourage you to review the privacy policies of any third-party services you interact with.

12. Changes to This Privacy Policy

pbg88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify active account holders via email or an in-platform notice.

Your continued use of pbg88 after any such revision constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed about how pbg88 protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pbg88 handles your personal data, please reach out to our dedicated support team. We are committed to resolving all privacy-related enquiries in a timely and respectful manner.

Email: [email protected] (plain text only — not a clickable link). Our support team operates 24/7 and will respond to all data privacy enquiries within 2 business days.